Policies and FAQ
|PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Normal preparation time is three to five business days from the time we process or receive your payment, with personal checks held for up to seven business days at our discretion. During less busy times, the estimated preparation time can be shorter. Keep in mind, we are a small Mom and Pops company and we prefer to be a bit meticulous, getting your package correct ... BEFORE it leaves the building!
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Generally within 3 business days (usually quicker, but during busy times, larger orders of 20 or more line items, may take 5 to 7 business days before they leave the building).
- If you are paying by credit card, your order will be shipped Generally within 3 business days (usually quicker, but during busy times, larger orders of 20 or more line items, may take 5 to 7 business days before they leave the building).
- If you are using our option for a payment service, your order will be shipped Generally within 3 business days (usually quicker, but during busy times, larger orders of 20 or more line items, may take 5 to 7 business days before they leave the building).
|SALES TAX: Maryland State Sales Tax of 6.00% is added to all orders being shipped to a final destination within the State of Maryland.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. OUR SHIPPING RATES
U.S.P.S. First Class S/H/I is $3.25 on orders up to $25.00; (OR if you prefer Priority INSURED with Delivery Confirmation the actual cost charged will be $6.00)
U.S.P.S. First Class S/H/I is $4.50 on orders from $25.01 to $100.00; (OR if you prefer Priority INSURED with Delivery Confirmation the cost will be $6.00).
U.S.P.S. First Class S/H/I is $5.75 on orders from $50.01 to $100.00; (OR if you prefer Priority INSURED with Delivery Confirmation the cost will be $9.00).
U.S.P.S. First Class S/H/I is $9.00 on orders from $100.01 to $500.00; (OR if you prefer Priority INSURED with Delivery Confirmation the cost will be $9.00)
On orders $500.00 or more, U.S.P.S. First Class S/H/I is $15.00 (OR if you prefer Priority INSURED with Delivery Confirmation the cost will be $15.00)
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: There is no restocking charge for returns on items paid for by check, money order or paypal. There is a restocking charge of 10% for returned item if the original item was paid for via credit card.
|OUR DAMAGE POLICY: For orders exceeding $50.00, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do NOT repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.
For insurance claims for packages valued UNDER $50.00, please send the damaged package and all contents back to us so we can submit the claim to our insurance underwriters at www.u-pic.com or U-PIC; (Universal Parcel Insurance Coverage, Inc. of Agoura Hills, CA.)
|We accept personal checks, money orders, PayPal.com, or VISA/MC submitted through our secure server at checkout.
Layaways are available for orders exceeding $400.00. Our standard layaway terms are 25% down, 25% within 30 days, 25% more thirty days later and the 25% balance due thirty days after that (meaning the final installment comes due 90 days after the initial layaway order is placed). Failure to follow layaway schedule will result in forfeiture of all monies paid to date. Please e-mail us with any questions before placing an order where you prefer to do a layaway.
Thank you for shopping at KenJo Gem Coins - Modern United States Proof & BU Single Coins!