|
Q |
Do I have to have pictures of each item? |
A |
Yes, you need to have at least one picture of
each item. This picture cannot be a
"group" shot with several items in one
picture. Each item MUST have it's own picture.
Return to FAQ's |
|
Q |
Can I have more than one picture of an
item? |
A |
Our system allows up to eight pictures if
you like. The first picture you upload will be
used as the thumbnail view, and then all pictures
will be viewable after the customer clicks on the
thumbnail view.
Return to FAQ's |
|
Q |
Is my site visible to the public while
I'm adding my inventory? |
A |
The only people who can view your site
are those who have the URL. Until TIAS.com
activates your site, you are not listed in the
search engines, nor on the TIAS.com list
of stores.
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|
Q |
Can I update the inventory whenever
I want? |
A |
Yes, you can work online 24 hours a
day.
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|
Q |
I want to organize my categories
to match those of TIAS.com. What are
the TIAS.com categories? |
A |
Although it isn't necessary to mirror
the TIAS.com categories exactly, you
can find a list of the TIAS.com
categories on the TIAS.com
homepage in a drop down menu and a more
extensive list when you go to update
categories from the members
page. Since our search engine picks up
on the item description and System Category
that you enter when adding merchandise, you
would be included in the main category
listed on the homepage that best fit your
items.
Return to FAQ's |
|
Q |
How long to I have to add all my
items and inventory before my site will be
activated? Is there a time limit. |
A |
You must add your initial inventory
within 30 days, or your site will be
removed from our server. After that we
encourage you to frequently enter new
merchandise, as this will keep your TIAS.com
store fresh with visitors returning often
to see your new merchandise.
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|
Q |
I want to accept credit cards.
How can I get a merchant account? |
A |
You can apply for a merchant
account by using this form.
Return to FAQ's |
|
Q |
What if I already have a
merchant account? |
A |
You can continue to use your
original merchant account. Your setup
will include an option to let us know
which credit cards you accept.
Return to FAQ's |
|
Q |
What if I am in another
country? |
A |
If you are in a country other
than the U.S., you must be able to
accept credit card payments - either
your own merchant account or one
through PayPal.
Return to FAQ's |
|
Q |
Can I use payment
services and/or escrow services? |
A |
TIAS.com can
accommodate the use of PayPal through the Order Form. TIAS.com
does not endorse these services
nor do we offer support for them.
Return to FAQ's |
|
Q |
How will I know what a
customer orders? |
A |
When an order is placed,
both you and the customer are
sent a computer generated order
stating what the item is, the
description, and price. The
customer's name, address, e-mail
address, etc. will also be
included.
Return to FAQ's |
|
Q |
How do I confirm an
order and let the customer
know what the shipping charges
will be? |
A |
After a computer
generated e-mail is sent to
both you and the customer, you
should send the customer a
personal e-mail confirming
item availability, shipping
charges, and the amount that
they should make payment for
or that will be charged to
their credit card.
Return to FAQ's |
|
Q |
What if an order
gets cancelled or returned?
Do I still have to pay TIAS.com? |
A |
Of course not. We
understand that this may
happen. Our online invoice
system lets you edit your
sales. Please do NOT notify
TIAS.com of each
individual return or
cancellation. The
information MUST be included
in the online invoice
report.
Return to FAQ's |
|
Q |
How does TIAS.com
know what's been ordered
from my site? |
A |
TIAS.com
monitors all shopping cart
transactions that take
place on your site. We
also use several other
techniques to check that
the commissions dealers
pay us are accurate.
Random purchases by a TIAS.com
representative are
frequently used to check
compliance with our
commission based payment
system. Dealers who are
not keeping accurate
records of their on-line
transactions are
immediately removed from
our system.
Return to FAQ's |
|
Q |
What do I do
if I get an order but it
bounces back to me
because of a bad e-mail
address? |
A |
The first thing
you should do is look at
what the person put in
as their e-mail address.
Familiarize yourself
with how a proper e-mail
address looks and you
may be able to figure
out a good e-mail
address. If that fails,
please try to call the
customer if they left a
phone number on the
order. You can even
resort to U.S. mail if
all else fails. Note
that TIAS.com
does NOT know anything
more about the e-mail
address of a customer
than you do. We only
know what's been
supplied by the customer
on the order form.
Return to FAQ's |
|
Q |
I have a
physical shop. Can I
list items for sale
online and still have
them available in my
shop? |
A |
Yes you can.
You just need to be
diligent about
removing items from
your online shop that
are sold from your
physical location.
Return to FAQ's |
|
Q |
Can I have
my own domain name? |
A |
Yes, you can
have your own domain
name and have it
direct right to your
TIAS.com
store. For more
information, please
use our question
form.
Return to FAQ's |
|
Q |
What is
my URL? |
A |
The URL of
your TIAS.com
store is http://www.TIAS.com/stores/yourlogin
Return to FAQ's |
|
Q |
What
happens if I
change my ISP
and have a
different e-mail
address? |
A |
Simply
contact support@tias.com
and they will
change this
information for
you.
Return to
FAQ's |
|
Q |
How
do I track how
much my
inventory is
worth? |
A |
Just
visit the
members page,
and select the
'count
inventory'
option.
Return
to FAQ's |
|
Q |
How
do I
distinguish
between an
e-mail
directed to
my mailbox
only and an
e-mail
directed to
all members? |
A |
The TIAS.com
mail that is
sent to all
of the
dealers,
begins with
the body of
the e-mail
reading
"TIAS.com-dealers-Buy"
or something
similar in a
form
lay-out. You
are free to
respond to
these if you
feel that
you can help
them, or you
are free to
disregard
them if they
don't
pertain to
you.
Return
to FAQ's |
|
Q |
I
don't
understand
that
report
about my
site that
I get
daily.
What does
it all
mean? |
A |
There
is an
explanation
of all
items in
that
report
available
from the Members
Page.
Return
to FAQ's |
|
Q |
I
tried to
access
the
links
from
these
FAQs to
the
Member's
Page and
it won't
let me
in.
What's
the
problem? |
A |
Once
you set
up a
store
with us
and get
your
login
and
password,
you will
have
access
to this
information.
Return
to
FAQ's |
|
Q |
I
have
questions
about
my
monthly
invoice.
Who do
I
contact?
Where
do I
send
my
payment? |
A |
Just
contact
the
TIAS.com
Billing
Department.
Please
include
your
store
login
(i.e.
/stores/login)
in the
"Subject"
line. Return
to
FAQ's |
|
Q |
Does
TIAS.com
offer
technical
support
while
I'm
setting
up my
shop?
How do
I get
in
touch
with
someone
at
TIAS.com? |
A |
We
offer
full
user
support
by
e-mail
If you
have
any
questions
during
the
setup
of
your
site,
please
use
our question
form.
Return
to
FAQ's |
|
Q |
I
use
WebTV.
Can
I
use
the
MakeAShop
system
to
set
up a
store? |
A |
Although
you
can
add
inventory
and
otherwise
maintain
a
shop
through
the
use
of
our
online
forms,
you
will
need
access
to a
PC
in
order
to
upload
pictures.
Return
to
FAQ's |
|
Q |
I
am
a
broker
for
a
dealer,
sometimes
more
than
one.
Can
I
use
the
Make
A
Shop
system? |
A |
You
cannot
use
the
MakeAShop
System.
You'll
need
to
set
up
a
custom
site,
and
sign
a
Broker's
contract.
Please
send
an
email
to
sales@tias.com
Return
to
FAQ's |